Shark Ninja Direct To Consumer Process
Warranty and Returns Terms and Conditions (“Warranty”), is governed by and shall be interpreted in accordance with the applicable laws of the Republic of South Africa, including, but not limited to, the Consumer Protection Act, 68 of 2008 (“CPA”) and the Electronic Communications and Transactions Act, 25 of 2002 (“ECTA”), to the extent applicable.
Definitions
“SharkNinja” refers to SharkNinja Europe Limited, the manufacturer of SharkNinja products
“Company” refers to Iser Pty LTD, the official distributor of SharkNinja products within South Africa
"Products" refers to the range of household appliances and beauty devices provided through the Company’s retailer partners and www.sharkninja.co.za, including but not limited to Vacuum Cleaners, Fans, Blenders, Hair stylers, Creami, and other related accessories.
“Consumer”: refers to any natural person who acts as the ultimate end user of goods or services. The consumer is the individual who finally utilizes or consumes the product
Refunds and Returns
If you are not satisfied with your new purchase, you may return your product for a refund, excluding the shipping cost, or exchange subject to producing the original receipt and ensuring the product is in its original packaging and condition.
Unwanted products may be returned within 30 days of the product(s) being delivered - Kindly complete the Return form.
We will refund the price paid for the goods or exchange the products provided that the goods are still sealed with the original packaging and labels still attached have not been used or damaged.
Once we have received your return product and it has been assessed by The Company, you will be credited if you requested a refund or given a replacement or exchange.
In line with the CPA a handling fee of up to 15% of the value of the product may be charged when the product/packaging is not returned in its original purchase condition.
All accessories and parts must be included with the return.
Refunds will ONLY be deposited back, into the credit card used for the purchase or into your bank account if payment was made by eft. Refunds are completed within 7-14 working days from date of agreement of purchase. For Returns the processing time frame will commence from time of goods received by The Company.
We regret that some products cannot be returned once you have received delivery. These include:
- Delivery costs
- Any damaged or abused items
Returning products that are not what you ordered.
If an incorrect product is delivered to you by mistake (i.e. it’s not the product you ordered), we’ll arrange to collect the product from you, and we’ll deliver the correct product to you as quickly as possible. Please don’t remove the product from its original packaging. Simply complete the Return form or contact our CX Support on 0800 014797 or via email to support@sharkninja.co.za to notify us, and we’ll take care of the rest.
Returning defective or damaged products
We do our best to ensure that the products we deliver to you are of a high quality. If you’ve received a product with a defect or fault, we’ll gladly replace the exact product at no additional cost to you. Where a replacement product is not available, you will be refunded.
If the product you received is found to be damaged or defective, and it is within the warranty period, we’ll replace the product at our expense.
Faulty/defective products after 14 days:
In the unfortunate event that your purchased product becomes faulty/defective after 14 days, you will be entitled to the following option of as per the CPA (after goods has been inspected and assessed:
- Have product replaced
- Be refunded the price paid
To get started, complete the Return form.