At ISER (Pty) Ltd Trading As Shark Ninja (Registration Number 1999/028410/07) we doing everything possible to protect your privacy and secure your personal information.
This Privacy Notice explains how we collect, use, disclose, store, and protect personal information when you:
- Access or use our websites
- Purchase products or services
- Register products, download materials, or use applications
- Participate in research, surveys, or testing
This Notice complies with:
- Protection of Personal Information Act (POPIA) 4 of 2013 (South Africa)
- Cybercrimes Act 19 of 2020 (South Africa)
- General Data Protection Regulation (GDPR)
- UK Data Protection Act 2018
Who is responsible for your personal information?
ISER (Pty) Ltd Trading As Shark Ninja (Registration Number 1999/028410/07) determines why and how your personal information is processed.
In South Africa, processing is carried out by:
ISER (Pty) Ltd Trading As Shark Ninja (Registration Number 1999/028410/07)
Address: 8 Carey Street, Wynberg, Sandton
Email: support@sharkninja.co.za
In terms of POPIA, an Information Officer is responsible for ensuring compliance with data protection laws.
We only share personal information with approved organizations under strict contractual obligations to ensure lawful processing and appropriate security safeguards.
What information do we collect and why?
We collect and process personal information in accordance with POPIA’s principles of lawful, minimal, and purpose-specific processing.
We ensure that:
- Data is collected lawfully and transparently
- Processing is limited to specific, legitimate purposes
- Only necessary information is collected
Legal Basis for Processing
We rely on the following lawful bases under POPIA and GDPR:
- Performance of a contract
- Consent
- Legal obligation
- Legitimate business interests
Sharing and transferring personal information
We do not sell your personal information.
We may share your information with:
- Service providers (logistics, IT, payments, marketing, support)
- Regulatory authorities where legally required
International Data Transfers (South Africa, UK & US)
As ISER (Pty) Ltd Trading As Shark Ninja (Registration Number 1999/028410/07) may transfer your personal information to:
- SharkNinja UK entities (subject to UK GDPR & Data Protection Act 2018)
- SharkNinja US entities
These transfers are conducted in accordance with:
- Section 72 of POPIA (cross-border data transfers)
- GDPR transfer requirements where applicable
We ensure:
- Adequate levels of protection are in place
- Standard contractual clauses or intra-group agreements are implemented
- Data is only shared for legitimate business purposes such as:
- Order fulfilment
- Customer support
- Product development
- Marketing (where consent has been provided)
Cybersecurity and Protection of Personal Information
In compliance with POPIA and the Cybercrimes Act 2020, we implement appropriate technical and organizational measures to protect personal information against:
- Unauthorized access or hacking
- Data breaches
- Loss, damage, or unlawful processing
Security measures include:
- Access controls and authentication
- Secure IT infrastructure
- Encryption where appropriate
- Monitoring and incident detection systems
Data Breach Notification
If a data breach occurs, we will:
- Act in accordance with POPIA Section 22
- Comply with the Cybercrimes Act reporting obligations
- Notify affected individuals where there is a risk of harm
- Report to the Information Regulator (South Africa) where required
Where applicable, we also comply with GDPR breach notification timelines.
Children
We do not knowingly collect data from children under 16 and will delete such data if identified.
Data Retention
We retain personal data only as long as necessary in line with:
- Business needs
- Legal and regulatory requirements (including POPIA and tax laws)
Your Data Protection Rights
Under POPIA and applicable international laws, you have the right to:
- Access your personal information
- Request corrections or deletion
- Object to processing (including marketing)
- Withdraw consent
- Lodge a complaint with the Information Regulator (South Africa)
Complaints
If you are not satisfied with how we handle your data, you may contact: support@sharkninja.co.za
We encourage you to contact us to resolve any concerns.
Contact Details
ISER (Pty) Ltd Trading As Shark Ninja (Registration Number 1999/028410/07)
Contact Number : 0800 014797
Email: support@sharkninja.co.za
Changes to this Privacy Notice
We may update this Notice from time to time to reflect:
- Changes in legal requirements (POPIA, GDPR, Cybercrimes Act)
- Operational or technological updates
- 27/05/2026